Frequently Asked Questions
Which size padel racket should I choose?
- Answer : Choosing the size of your padel racket depends on your playing style and personal preference. Beginners often choose a racket with a larger sweet spot for more forgiveness, while advanced players may choose a racket with a smaller sweet spot and a heavier head for more control. Contact our customer service for personal advice.
How do I place an order?
- Answer : Choose your desired products from our range and add them to your shopping cart. Then go to the checkout, fill in your shipping and payment information, and confirm your order. You will receive a confirmation email with your order number and further information.
What are the shipping costs and delivery times?
- Answer : Shipping costs vary depending on your location and the weight of your order. Standard delivery usually takes 3-5 business days. For faster delivery options and international shipping, please check the shipping information on the checkout page or contact our customer service. Orders placed before 8pm on weekdays will be shipped the next business day.
Can I return or exchange my order?
- Answer : Yes, you can return or exchange your order within 14 days of receipt, as long as the products are unused and in their original packaging. For more information about the return process and to request a return, please refer to our return policy on the website or contact our customer service.
How can I track my order?
- Answer : After shipping, you will receive an email with a tracking number and a link to track your order. You can also log in to your account and go to "My Orders" to check the status of your shipment.
What should I do if my order arrives damaged?
- Answer : If your order arrives damaged, please contact our customer service within 48 hours. Send us a photo of the damaged items and you will receive instructions on how to return it and receive a replacement or refund.
Do you offer a warranty on your products?
- Answer : Yes, we offer a warranty on most products that covers defects in materials or workmanship. The warranty period and terms vary by product. Please refer to the product page or contact our customer service for specific warranty information.
What payment methods do you accept?
- Answer : We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal, and possibly local payment options depending on your location. Available payment methods will be displayed during checkout.
How do I maintain my padel racket?
- Answer : To keep your padel racket in good condition, wipe it regularly with a soft, dry cloth and store it in a dry, cool place. Avoid exposing it to extreme temperatures and humidity. Also check the grip regularly and replace it if necessary.
How do I sign up for your newsletter?
- Answer : You can sign up for our newsletter by entering your email address in the sign-up form at the bottom of our website. Receive the latest news, offers and updates directly to your inbox!
Do you offer gift cards?
- Answer : Yes, we offer gift cards that you can use for purchases on our website. Gift cards are available in different values and can be purchased through our website. The terms and conditions for using gift cards are included with the purchase.
How do I contact customer service?
- Answer : You can contact our customer service by email at info@padelroyale.com , by chat or by phone at 06 15 29 13 65. Our customer service is available from Monday to Friday, from 9:00 to 17:00. We strive to help you as soon as possible! If we don't answer, we will try to call you back.
How can I create or manage my account?
- Answer : To create an account, click the "Login" button and select "Register". Fill in your details and follow the instructions to activate your account. Once you are logged in, you can manage your account settings, view your orders and update your personal information via the account dashboard.
What are the company details of Padel Royale?
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Answer : Padel Royale is a trade name of SnowWaxJob.
KvK: 64136922
Postal address: Prins Clausstraat 21, 4905BX Oosterhout
Visiting address: Vaartweg 12F, 4905BK Oosterhout (by appointment only)
Phone: +31 6 15 29 13 65
E-mail: info@padelroyale.nl